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Pricemart Return Policy

Return and Refund Policy

1. Returns and Refunds

If you are not satisfied with your purchase, you may return it within 3 days of the delivery date for a full refund or exchange.

2. Conditions for Returns

To be eligible for a return, the product must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • A receipt or proof of purchase is required for all returns.

3. Non-returnable Items

Some items are non-returnable due to hygiene and safety reasons. These include:

  • Perishable goods (e.g., food, flowers, newspapers, magazines)
  • Personal care items (e.g., makeup, skincare products)
  • Gift cards and downloadable software products

4. How to Initiate a Return

If you would like to return an item, please contact our customer support team at [email protected]. Provide your order number, a description of the item, and the reason for the return. We will respond within 48 hours with instructions on how to proceed.

5. Refund Process

Once we receive and inspect your returned item, we will notify you via email. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 business days.

6. Exchange Policy

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [email protected].

7. Shipping Costs for Returns

Shipping costs for returning items are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item sent).

8. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

9. Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded unless otherwise noted.

10. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us at [email protected].